{ "incidentMessageCollection": { "items": [ { "title": "Split Configuration Missing Description Information on August 29 & 30, 2024", "date": "2024-08-30T23:02:30.000+02:00", "resolved": false, "systemAffected": "CUSTOMER_AREA_REPORTING", "severity": "YELLOW", "incidentStatusCollection": { "items": [ { "__typename": "IncidentStatus", "sys": { "id": "285HUjEKDXvJTOVnlMPXYX" }, "description": { "json": { "data": {}, "content": [ { "data": {}, "content": [ { "data": {}, "marks": [], "value": "We have identified and solved an issue on our platform, in which split configuration did not generate the split type description information for a subset of split payments. ", "nodeType": "text" } ], "nodeType": "paragraph" }, { "data": {}, "content": [ { "data": {}, "marks": [], "value": "As a result of this issue, customers will not see the description information for the affected split payments in the Customer Area and notifications. ", "nodeType": "text" } ], "nodeType": "paragraph" }, { "data": {}, "content": [ { "data": {}, "marks": [], "value": "Additionally, the affected split payments will not contain the description data on the following reports generated between 15:00 CEST on August 29 and 19:00 CEST on August 30, 2024: ", "nodeType": "text" } ], "nodeType": "paragraph" }, { "data": {}, "content": [ { "data": {}, "marks": [], "value": "-", "nodeType": "text" }, { "data": {}, "marks": [], "value": " Balance Platform Accounting Report", "nodeType": "text" }, { "data": {}, "marks": [], "value": "-", "nodeType": "text" }, { "data": {}, "marks": [], "value": " Balance Platform Statement Report", "nodeType": "text" }, { "data": {}, "marks": [], "value": "-", "nodeType": "text" }, { "data": {}, "marks": [], "value": " Balance Platform Payout Report", "nodeType": "text" }, { "data": {}, "marks": [], "value": "-", "nodeType": "text" }, { "data": {}, "marks": [], "value": " Marketpay Balance Report", "nodeType": "text" }, { "data": {}, "marks": [], "value": "-", "nodeType": "text" }, { "data": {}, "marks": [], "value": " Marketpay Payout Report", "nodeType": "text" }, { "data": {}, "marks": [], "value": "-", "nodeType": "text" }, { "data": {}, "marks": [], "value": " Marketplace Payment accounting", "nodeType": "text" }, { "data": {}, "marks": [], "value": "-", "nodeType": "text" }, { "data": {}, "marks": [], "value": " Settlement Details Report ", "nodeType": "text" } ], "nodeType": "paragraph" }, { "data": {}, "content": [ { "data": {}, "marks": [], "value": "Our engineering team is currently working on regenerating the missing description information. Once completed, affected reports will be re-generated and available for download from the Customer Area. ", "nodeType": "text" } ], "nodeType": "paragraph" }, { "data": {}, "content": [ { "data": {}, "marks": [], "value": "Please reach out to your Adyen point of contact or visit help.adyen.com/contact in case of any questions. ", "nodeType": "text" } ], "nodeType": "paragraph" }, { "data": {}, "content": [ { "data": {}, "marks": [], "value": "You can also follow future updates through our status page (", "nodeType": "text" }, { "data": { "uri": "https://status.adyen.com" }, "content": [ { "data": {}, "marks": [], "value": "https://status.adyen.com", "nodeType": "text" } ], "nodeType": "hyperlink" }, { "data": {}, "marks": [], "value": ").", "nodeType": "text" } ], "nodeType": "paragraph" } ], "nodeType": "document" } }, "status": "IDENTIFIED", "date": "2024-08-30T23:02:30.000+02:00" }, { "__typename": "IncidentStatus", "sys": { "id": "4kDzBfO8ducpa9bVjnAb1Y" }, "description": { "json": { "nodeType": "document", "data": {}, "content": [ { "nodeType": "paragraph", "content": [ { "nodeType": "text", "value": "Our engineering team has regenerated the data for the affected split payments. During this week, we will be ingesting our data tables with such data to be able to regenerate the impacted reports. ", "marks": [], "data": {} } ], "data": {} }, { "nodeType": "paragraph", "content": [ { "nodeType": "text", "value": "We will provide a new update once it becomes available. ", "marks": [], "data": {} } ], "data": {} }, { "nodeType": "paragraph", "content": [ { "nodeType": "text", "value": "Please reach out to your Adyen point of contact or visit help.adyen.com/contact in case of any questions. ", "marks": [], "data": {} } ], "data": {} }, { "nodeType": "paragraph", "content": [ { "nodeType": "text", "value": "You can also follow future updates through our status page (", "marks": [], "data": {} }, { "nodeType": "hyperlink", "data": { "uri": "https://status.adyen.com" }, "content": [ { "nodeType": "text", "value": "https://status.adyen.com", "marks": [], "data": {} } ] }, { "nodeType": "text", "value": ").", "marks": [], "data": {} } ], "data": {} } ] } }, "status": "UPDATED", "date": "2024-09-02T23:08:25.000+02:00" }, { "__typename": "IncidentStatus", "sys": { "id": "1vJFzSdZiWiUgeviJZbLbR" }, "description": { "json": { "nodeType": "document", "data": {}, "content": [ { "nodeType": "paragraph", "content": [ { "nodeType": "text", "value": "The Marketplace Payment Accounting reports for Classic integration have been successfully regenerated with the corrected data for August 26-30, 2024, and are now available for download from the Customer Area. ", "marks": [], "data": {} } ], "data": {} }, { "nodeType": "paragraph", "content": [ { "nodeType": "text", "value": "Please note, contrary to what was initially communicated, the following reports are not impacted by this issue:", "marks": [], "data": {} }, { "nodeType": "text", "value": "-", "marks": [], "data": {} }, { "nodeType": "text", "value": " Marketpay Balance Report", "marks": [], "data": {} }, { "nodeType": "text", "value": "-", "marks": [], "data": {} }, { "nodeType": "text", "value": " Marketpay Payout Report ", "marks": [], "data": {} } ], "data": {} }, { "nodeType": "paragraph", "content": [ { "nodeType": "text", "value": "We will provide a new update once the remaining impacted reports have been regenerated and become available for download. ", "marks": [], "data": {} } ], "data": {} }, { "nodeType": "paragraph", "content": [ { "nodeType": "text", "value": "Please reach out to your Adyen point of contact or visit help.adyen.com/contact in case of any questions. ", "marks": [], "data": {} } ], "data": {} }, { "nodeType": "paragraph", "content": [ { "nodeType": "text", "value": "You can also follow future updates through our status page (", "marks": [], "data": {} }, { "nodeType": "hyperlink", "data": { "uri": "https://status.adyen.com" }, "content": [ { "nodeType": "text", "value": "https://status.adyen.com", "marks": [], "data": {} } ] }, { "nodeType": "text", "value": ").", "marks": [], "data": {} } ], "data": {} } ] } }, "status": "UPDATED", "date": "2024-09-03T22:22:59.000+02:00" }, { "__typename": "IncidentStatus", "sys": { "id": "31W2Ay2mckTiLBvYycn69s" }, "description": { "json": { "nodeType": "document", "data": {}, "content": [ { "nodeType": "paragraph", "data": {}, "content": [ { "nodeType": "text", "value": "The Adyen Engineering team continues to actively work to regenerate the affected Balance Platform Accounting and Payout Reports, expected to be delivered by 18:00 CEST, September 10, 2024. ", "marks": [], "data": {} } ] }, { "nodeType": "paragraph", "data": {}, "content": [ { "nodeType": "text", "value": "Additionally, we aim to deliver the remaining reports by September 13, 2024. ", "marks": [], "data": {} } ] }, { "nodeType": "paragraph", "data": {}, "content": [ { "nodeType": "text", "value": "The following reports are pending regeneration, all other reports have already been resolved:", "marks": [], "data": {} } ] }, { "nodeType": "paragraph", "data": {}, "content": [ { "nodeType": "text", "value": "- Balance Platform Accounting Report", "marks": [], "data": {} } ] }, { "nodeType": "paragraph", "data": {}, "content": [ { "nodeType": "text", "value": "- Balance Platform Payout Report", "marks": [], "data": {} } ] }, { "nodeType": "paragraph", "data": {}, "content": [ { "nodeType": "text", "value": "- Balance Platform Statement Report", "marks": [], "data": {} } ] }, { "nodeType": "paragraph", "data": {}, "content": [ { "nodeType": "text", "value": "- Settlement Detail Report ", "marks": [], "data": {} } ] }, { "nodeType": "paragraph", "data": {}, "content": [ { "nodeType": "text", "value": "We will provide a new update once the remaining impacted reports have been regenerated and become available for download. ", "marks": [], "data": {} } ] }, { "nodeType": "paragraph", "data": {}, "content": [ { "nodeType": "text", "value": "Please reach out to your Adyen point of contact or visit help.adyen.com/contact in case of any questions. ", "marks": [], "data": {} } ] }, { "nodeType": "paragraph", "data": {}, "content": [ { "nodeType": "text", "value": "You can also follow future updates through our status page (", "marks": [], "data": {} }, { "nodeType": "hyperlink", "data": { "uri": "https://status.adyen.com" }, "content": [ { "nodeType": "text", "value": "https://status.adyen.com", "marks": [], "data": {} } ] }, { "nodeType": "text", "value": ").", "marks": [], "data": {} } ] } ] } }, "status": "UPDATED", "date": "2024-09-09T13:47:28.000+02:00" }, { "__typename": "IncidentStatus", "sys": { "id": "4DvLSTAxStGHR23Gp3vlxw" }, "description": { "json": { "nodeType": "document", "data": {}, "content": [ { "nodeType": "paragraph", "data": {}, "content": [ { "nodeType": "text", "value": "We can confirm all reports, with exception of the Settlement Detail Report, are now corrected. The Settlement Detail Report is expected to be ready by 18:00 CEST, September 13, 2024. ", "marks": [], "data": {} } ] }, { "nodeType": "paragraph", "data": {}, "content": [ { "nodeType": "text", "value": "The following reports can now be manually regenerated in the Customer Area:", "marks": [], "data": {} } ] }, { "nodeType": "paragraph", "data": {}, "content": [ { "nodeType": "text", "value": "- Balance Platform Accounting Report", "marks": [], "data": {} } ] }, { "nodeType": "paragraph", "data": {}, "content": [ { "nodeType": "text", "value": "- Balance Platform Payout Report", "marks": [], "data": {} } ] }, { "nodeType": "paragraph", "data": {}, "content": [ { "nodeType": "text", "value": "- Balance Platform Statement Report ", "marks": [], "data": {} } ] }, { "nodeType": "paragraph", "data": {}, "content": [ { "nodeType": "text", "value": "We will provide a new update once the remaining impacted report has been regenerated and available for download. ", "marks": [], "data": {} } ] }, { "nodeType": "paragraph", "data": {}, "content": [ { "nodeType": "text", "value": "You can also follow future updates through our status page (", "marks": [], "data": {} }, { "nodeType": "hyperlink", "data": { "uri": "https://status.adyen.com" }, "content": [ { "nodeType": "text", "value": "https://status.adyen.com", "marks": [], "data": {} } ] }, { "nodeType": "text", "value": ").", "marks": [], "data": {} } ] } ] } }, "status": "UPDATED", "date": "2024-09-10T17:24:09.000+02:00" } ] } } ] } }